INTERVAL INTERNATIONAL MEMBERS SHARE INSIGHTS & IDEAS
Fast, Frequent Feedback Enhances Responsiveness
Miami, Florida, April 10, 2009 – Interval International, a leading global provider of vacation services, recently introduced Interval Insights and Interval Ideas, which offer quick and easy online ways for Interval members to communicate their opinions and preferences to the company.
Interval Insights allows members to weigh in on specific topics via surveys, while Interval Ideas provides them with a venue to make suggestions about new products and services. Both are available at IntervalWorld.com, the company’s members-only Web site.
“These features enable us to connect with members and quickly take a pulse on a number of issues,” said David Meier, Interval’s assistant vice president of product strategy. “The ability to do this is a significant step in increasing the engagement with our members.”
Currently, members are sharing information on Interval Insights about how technology plays a role in their vacation planning. Previous surveys explored members’ intent regarding future exchange behavior, plans for cutting costs while on vacation, and the impact of fuel prices on their travel plans.
“Gaining these insights and ideas from our members allows Interval to more effectively respond to their needs and priorities,” added Sharon Freed, Interval’s senior vice president of consumer marketing. “And sharing this information with our resort clients ensures that they, too, are aware of what’s important to their owners and guests.”
Interval International operates membership programs for vacation owners and provides value-added services to its developer clients worldwide. Based in Miami, Florida, the company has been a pioneer and innovator in serving the vacation ownership market for more than 30 years. Today, Interval has a network of over 2,400 resorts in excess of 75 countries and offers its resort clients and nearly 2 million member families high-quality products and programs through 25 offices in 16 countries. Interval is an operating segment of Interval Leisure Group, Inc. (NASDAQ: IILG), a leading global provider of membership and leisure services to the vacation industry.
